Shipping Policy
Last Updated: September 8, 2025
Global Shipping Commitment
At VAZPE, we understand that timely and secure delivery is crucial to your vaping experience. We partner with trusted international carriers to ensure your products reach you safely and efficiently from our global distribution center in Hong Kong.
Shipping Origin
All orders are dispatched directly from our main warehouse facility. Please note this address for any returns or shipping inquiries:
Hong Kong Warehouse
Unit D1, 1/F, On Tat Industrial Building
3-5 Pat Tat Street, San Po Kong
Kowloon, Hong Kong
Shipping Destinations
VAZPE currently ships to selected countries worldwide. Our shipping destinations are regularly updated based on international regulations, customs requirements, and local laws regarding vaping products.
Supported Regions
- European Union (all member countries)
- United Kingdom
- Switzerland and Norway
- North America (US and Canada)
- Australia and New Zealand
- Selected countries in Asia and Latin America
Shipping Restrictions
Due to varying international regulations on vaping products, we cannot ship to all countries. Our checkout system will automatically verify if your location is eligible for delivery.
Processing Times
All orders are processed and prepared for shipment within our stated processing timeframes:
| Order Type | Processing Time | Business Days |
|---|---|---|
| Standard Products | 1-2 business days | Mon-Fri, excluding holidays |
| Custom/Personalized Items | 3-5 business days | Mon-Fri, excluding holidays |
| Weekend Orders | Next business day | Orders placed after 2 PM Friday |
Shipping Methods & Delivery Times
We offer reliable shipping options to meet your delivery needs. Please note that delivery times are estimates based on international transit from our Hong Kong warehouse.
European Union Shipping
| Service | Delivery Time | Tracking |
|---|---|---|
| Standard Shipping | 5-15 business days | Full tracking |
| Express Shipping | 5-10 business days | Real-time tracking |
International Shipping
| Destination | Standard Delivery | Customs Handling |
|---|---|---|
| United Kingdom | 5-15 business days | Included |
| North America | 5-15 business days | Included |
| Australia/New Zealand | 5-15 business days | Included |
| Asia (Selected) | 5-15 business days | Included |
Shipping Costs
Shipping costs are calculated based on the destination, package weight, dimensions, and selected shipping method. All shipping costs are displayed during checkout before payment completion.
Additional Fees
- Remote area surcharges may apply
- Customs duties and taxes (international orders)
- Address correction fees for incorrect addresses
- Return-to-sender fees for refused packages
Package Tracking
All VAZPE shipments include comprehensive tracking capabilities to keep you informed about your order’s progress:
Order Confirmation
Receive immediate confirmation with order details and expected processing time upon purchase completion.
Shipping Notification
Get tracking number and carrier information as soon as your package leaves our Hong Kong facility.
Delivery Updates
Receive real-time updates on package location, customs clearance, and expected delivery date.
International Customs & Duties
When shipping internationally, your order may be subject to customs inspection and additional fees:
Customer Responsibilities
- Customs Duties: Any applicable import duties, taxes, or fees are the customer’s responsibility
- Age Verification: Some countries require age verification upon delivery
- Product Restrictions: Customers must ensure vaping products are legal in their jurisdiction
- Accurate Information: Provide correct and complete shipping addresses and contact information
VAZPE’s Role
- Complete accurate customs declarations for all international shipments
- Provide necessary documentation for customs clearance
- Work with customs authorities to facilitate smooth delivery
Delivery Requirements & Age Verification
Adult signature verification is mandatory for all vaping product deliveries. Requirements vary by jurisdiction and are strictly enforced to comply with local regulations.
Age Verification Requirements by Country
- United States: 21+ signature required (federal law)
- Canada: 18+ (Alberta) or 19+ (most provinces)
- European Union: 18+ signature with valid government ID
- United Kingdom: 18+ signature with ID verification
- Australia: 18+ signature with valid government ID
- New Zealand: 18+ signature, location compliance check
Delivery Location Restrictions
- Schools/Universities: No deliveries within specified distances
- Healthcare Facilities: May have specific restrictions
- Government Buildings: Delivery limitations may apply
- Commercial Areas: Some restrictions in business districts
- Remote Locations: Additional delivery fees may apply
Contact Shipping Support
Need Shipping Assistance?
Our shipping support team is available to help with tracking issues, delivery problems, address changes, and any other shipping-related questions.
Policy Updates
This shipping policy is subject to change based on carrier updates, international regulations, and operational improvements.
Questions About Shipping?
For specific questions about shipping to your location, delivery timeframes, or special shipping requirements, please contact our customer service team before placing your order.